Air-Cert is an FAA/EASA 145 Repair Shop with unlimited ratings for Class 1 and 2 Accessories and limited rating for Landing gear Components. In other words, we repair Aircraft Components so that our top tier customers can get their planes back in the air. Our repairs are accepted by every major Carrier and OEM. Pacific Air is an ASA 100 distribution business focused on providing inventory off the shelf, with 300k+ parts positioned strategically near LAX. They are also approved far and wide. Together, they provide a vast array of solutions to find and repair parts to keep planes flying for our 1,000+ customers.

As a Service Manager at Air-Cert, you will play a pivotal role in managing our aviation component repair operations to help drive efficiency, quality and customer satisfaction. You will be responsible for leading Customer Service and Procurement teams, while optimizing workflow efficiency, customer satisfaction and ensuring compliance with industry regulations.

Essential Duties and Responsibilities:

• Manage Customer Service and Procurement Operations.
• Support our Technology team in developing automations and system improvements.
• Monitor and support customer inquiries to ensure high levels of service across the repair lifecycle
• Prioritize workflow to meet customer deadlines within practical considerations.
• Collaborate closely with the head of the repair station and other departments to align production activities with company goals.
• Investigate and resolve service-related issues while implementing corrective actions.
• Monitor department key performance metrics and implement process improvements designed to enhance productivity.
• Prepare weekly aircraft customer status reports.

Supervisory Responsibilities:

• Oversee the schedule and work of between 2-3 direct reports.
• Assist with hiring department employees.
• Support, mentor, and develop technicians by monitoring performance and providing ad hoc feedback and annual performance evaluations.
• Provide training for new hires and identify training opportunities for current staff.
• Responsible for setting performance standards for department employees.
• Handle discipline and termination of employees as needed and in accordance with company policy.

Additional Responsibilities:

• Maintain knowledge of trends, developments, and technological advances in the aviation repairs industry.
• May perform special projects and other duties as assigned or requested.

Compensation:

• The salary range for the Service Manager position is $90,000 - $150,000 annually.
• We are committed to fair and equitable compensation practices, adhering to California's employment guidelines and regulations.

• 3-5 years of prior Aircraft experience, specifically in Customer service,  scheduling Repair workflows, Repairs, AOG’s, and Parts Procurement departments.
• Previous experience with FAA Repairs Stations Repair process.
• Bachelor’s degree required. Bachelor’s degree in Aviation Management is highly beneficial.
• Strong leadership experience with a proven track record of managing a highly technical team and a solutions-focused management approach.
• Ability to lead by example and act as both a hands-on contributor and strategic leader.
• Strong bias for action; ability to take initiative to drive process improvements and deliver results.
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent communication and interpersonal skills.
• Knowledge of FAA/EASA regulations and certification processes is a plus.

Work Environment:

• The Service Manager will work primarily in an aviation repair shop setting.
• Exposure to a workshop environment where mechanical parts are repaired and maintained.
• The role requires frequent interaction with team members and external vendors.
• Standard office environment when performing administrative tasks.
• Occasional exposure to shop elements such as noise, dust, odors, and chemicals, with protective equipment provided as needed.

Physical Requirements:

• This position requires the ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Regular walking, bending, and moving about the facility to supervise work and interact with staff.
• Manual dexterity and hand-eye coordination for handling various tools and components.
• Ability to lift and move objects up to 30 pounds occasionally.
• Visual acuity to inspect repaired components and review detailed documents and reports.
• Must be able to communicate effectively, both verbally and in writing.

Safety and Health:

• Adherence to safety protocols and use of personal protective equipment as required in the workshop.
• Commitment to maintaining a clean and safe working environment.
• Participation in safety training sessions and staying updated with best practices for workplace safety and health.