In this role, you will ensure the smooth day-to-day functioning of inflight service operations across all airBaltic bases. You will monitor operational performance, identify and resolve issues, and work closely with internal teams and external partners to maintain high service standards for our passengers and crew. If you are detail-oriented, proactive, and thrive in a dynamic operational environment, apply now and come under our wing!

Monitor daily Inflight Service operations across airBaltic network and ensure stable and efficient performance

Identify, analyze, and resolve operational errors related to inflight service delivery

Investigate operational claims and coordinate their resolution with relevant stakeholders

Cooperate closely with catering partners, airBaltic IT and Crew Operations departments to address reporting issues and ensure accurate data and processes

Manage ad-hoc catering requests and coordinate catering arrangements for charter flights

Support operational continuity by acting as a backup within the team during vacation or sick leave periods

University degree in Business Administration, Hospitality, Aviation Management, or a related field (or equivalent experience)

Experience in operational coordination, aviation services, catering operations, or a similar field

Strong organizational and problem-solving skills with excellent attention to detail

Ability to manage multiple tasks and priorities in a fast-paced operational environment

Excellent communication and stakeholder management skills

Proactive mindset with the ability to identify issues and implement solutions

Strong written and verbal communication skills in English

Good analytical skills and ability to work with operational data and reports