Job Description:

Main activities

• Provide the highest possible level of technical services to Airbus customers on Material & Processes Engineering matters (Metal, Fasteners, Surface protection, Sealant, Paint, Stripping, Cleaning, Adhesives, Composite, etc… )

• by:

• Answering all technical queries raised by the Customers within the defined time scale and with the expected level of quality,

• Analysing all in-service events to identify potential impact (including airworthiness, reliability, cost, etc.), launching and progressing all actions necessary to find the cause of the events and initiating/following-up development of corrective actions or producing improvement with the Airbus Design organisation,

• Providing Engineering support to Customer Services departments and other Airbus departments.

• Initiate and follow up Material & Processes relative documentation updates (Airbus Maintenance Manual, Structure Repair Manual).

• Provide technical support on hot topics affecting the fleet and specific customers in the region

• Ensure that customer issues have been well understood by central teams, promote implementation of mitigation, solution or in-service issues on all programs

Dimensions

• 2200 Airbus a/c in China;

• 28 operators &43; 8 MRO’s;

• 8 visit/assistance

• 10 Fleet Review Meeting

• 5 Technical forum/Conference

Qualifications

• Fluent Chinese speaker, the job is Chinese local customer oriented

• Engineering degree in university of aeronautics and astronautics, material engineering majored

• Working experience of Structure repair, or structure related training on any of Airbus programs 

• Good understanding of structure engineering drawings, proficient on Airbus SRM, AMM, CML, PMS

• Knowledge about Airline & MRO maintenance & engineering activity, know Airline operations is a plus.

• The type course for any of Airbus programs is a plus.

• Knowledge of CAAC Regulation, FAA/EASA is a plus.

• Understand Customer needs and agility with business.

• Good presentation skills and fluent in English, both oral and written.

• Ability to cope with a highly demanding environment.

• Tenacious, open mindset, adaptable, and reliable

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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