At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

Responsible for supporting the Ecosystem to ensure high product performance, leveraging monitoring tools, endpoint management and Mobile Device Management (MDM) solutions to maintain operational visibility and control. Administer and maintain various vendor tools to ensure optimal configuration, integration, and performance across the environment. Oversee the deployment of IT services and solutions with minimal disruption, while creating and maintaining comprehensive technical documentation, managing the event catalogue, and developing both manual and automated remediation strategies. Focused on driving operational automation and enhan collaboration between engineering and operations teams to improve overall efficiency.

• Perform Day-2-Day operational support, problem management, vendor management, governance for Ecosystem apps, including establishing policies, standards, best practices and improving the adoption.
• Promote automation and efficiency improvements.
• Conduct training and skill development for support teams in relation to ecosystem apps.
• Maintain documentation and knowledge repos.
• Lead IT projects and implementations defining KPIs and tracking IT performance.
• Implement continuous improvement initiatives and facilitate communication and alignment across departments.
• Support ITSM and ITIL processes.

• Bachelor in Computer Science, Electric Eng. Or any other related field with minimum 4-5 years of experience in IT support related to infrastructure, automation, application support and cloud-based solutions.
• Experience in MDM solutions (e.g., SCCM, Workspace ONE, Microsoft Intune, SOTI, MobiControl, Manage Engine).
• Experience in ADDS, ADFS, DHCP, Azure AD.
• Knowledge in Scripting (e.g., PowerShell, Batch, Bash), programming languages (e.g., Python, C/C++, JavaScript/TypeScript) and database query language (SQL).
• Knowledge in monitoring solutions (e.g., Nexthink, NGOSS, Dynatrace)
• Basic network troubleshooting skills.
• Certification in OS/Cloud management (Windows Servers, Linux, Azure, VMWare)

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.