At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

As a Product Designer in SITA’s Aircraft division, you will be working on the Mission Watch product, and you will play a pivotal role in shaping innovative aviation products through user-centered design and strategic collaboration. You will champion scalable design systems, advocate for user needs, and partner with stakeholders across Product, Marketing, and Engineering to elevate design maturity and drive measurable business impact.

KEY RESPONSIBILITIES

Strategic Co-creation

• Lead end-to-end product design in Agile environments, including user research, concept testing, interaction design and UI design.

• Build strong relationships with cross-functional partners to ensure design objectives are fully integrated into business strategies, and influence product roadmaps through early design validation.

• Facilitate workshops, feedback sessions, and collaborative design reviews to align teams on goals and priorities.

Efficient Operation

• Contribute to the development, documentation, and implementation of the Design System, ensuring consistency, scalability, and operational efficiency across products.

• Collaborate with engineers and QA to provide clear product specifications and assets, ensuring efficient handoff and delivery.

• Establish and maintain design ops rituals, dashboards, and project plans to accelerate delivery and focus on high-impact work.

Measured Impact

• Define and track UX success metrics, leveraging data analytics to inform and iterate on design decisions.

• Conduct and synthesize user research, including rapid guerilla testing and ongoing user forum sessions, to gather qualitative insights.

• Advocate for a data-driven, user-centered culture within cross-functional teams.

User Advocacy & Design Maturity

• Act as a strong design voice within product groups, connecting product and design, and resolving cross-team intersections.

• Support fellow designers, fostering a collaborative and inclusive team environment.

• Partner with cross-functional stakeholders to establish and achieve team goals aligned with the 2026 vision.

• 3+ years of experience in a software organization (B2B SaaS and Aviation Industry experience is preferred).

• Hands-on experience creating and implementing design systems in complex product environments.

• Proficiency with industry-standard design tools (e,g, Figma, Miro) and techniques for visualizing, planning, and communicating concepts.

• Experience applying Lean UX and Agile methodologies in product development.

• Demonstrated ability to deliver UX artifacts such as personas, journey maps, wireframes, prototypes, and research reports.

• Strong organizational, stakeholder management, and communication skills in English.

• Charismatic, detail-oriented, and a genuine team player with a collaborative approach.

• Bachelor’s degree in Design, HCI, or related field preferred.

• UX certification from recognized organizations (e.g., HFI, NN-Group, IDF).

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.