Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Business Process Manager is accountable for executing the approved Business Process Management Strategy within the assigned business area. Acting as a proactive partner to business unit leaders and key stakeholders, this role drives adherence to process standards, champions continuous improvement, and supports capability building across the teams. Leveraging Lean methodologies and data-driven insights, the Business Process Manager assesses process health, provides mentorship to process owners, and ensures effective documentation and compliance.
Responsibilities:Conduct gap analysis of business processes, partnering with business leaders to recommend and implement improvements to standard operating procedures (SOPs)Facilitate value stream mapping initiatives in alignment with Business Process Management standards to identify inefficiencies and streamline workflowsProvide coaching and guidance to teams on Business Process Management frameworks, including process standards, documentation expectations, and template utilization. Assess operational risks and collaborate with teams to design and implement error-proofing measures and process controls .Contributes to the development and ongoing refinement of The Cabins Playbook, covering all grooming and warehouse related processes. Ensures business processes are continuously updated and aligned with current regulatory, commercial, and authority requirements.Develop processes and standards to optimize cabin grooming SOPs through review and analysis of KPIs, operational performance data, and time-and-motion studies.
QualificationsMinimum three (3) years of relevant professional experience; prior experience in a comparable position is strongly preferred. Ability and experience in mapping processes and improving procedures to align with business strategy.Ability and experience in analyzing and setting process benchspans & performanceAbility and experience in establishing policies and rules, implementing process & technology changes.Possess excellent verbal and written communication skills.Strong document editing skills.Developed PC skills: Microsoft Office Suite (i.e. Word, Excel, PowerPoint).Good analytical/problem solving experience to deal with complex business problems.Proven ability to work well under pressure and with minimal supervision.Strong organizational skills with an aptitude to juggle priorities to meet strict deadlines.Sense of initiative, self-discipline and proactive thinking.Strong interpersonal skills; must be a team player.Proven ability to train, mentor and coach othersKnowledge and understanding of communications practices, tools and techniques (an asset).Familiar with Transport Canada aviation regulations and norms (an asset).Familiar with Health Canada regulations and norms (an asset).Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
