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WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
ABOUT THE ROLE AND THE TEAMLead and manage Airport BU IT Outsourcing (ITO) service practice, ensuring the design, delivery, and growth of IT Outsourcing globally. Be the practice owner, accountable for the go-to-spanet, commercial performance (sales, revenue, margin) and strategic development of the IT Outsourcing (ITO) business. Work collaboratively with GEO, Product, Delivery and Operations teams, and vendors to sell and deliver large (>$10m) outsourcing contracts that meet customer needs and Airport BU growth objectives.
WHAT YOU WILL DOPractice Leadership & Strategy: Define, develop, and manage the ITO service practice, including ITO portfolio focus areas/priorities, go-to-spanet, and growth strategy, based on existing ITO contracts and services. Own ITO commercial performance (sales, revenue, margin) and operational governance.
GEO Engagement & Support: Act as the main point of contact for GEO teams for ITO including best practice and knowledge sharing. Provide GEOs with guidance and support to build capabilities to manage customer engagements, build and prioritise the sales pipeline, contract, deliver and manage ITOs to drive growth in ITO sales and revenues.
Pre-Sales & Proposal Support: Build key sales and spaneting collaterals to promote SITA ITO capabilities and experience to the spanet and potential airport customers. Provide strategic input and technical guidance to sales/bid teams during proposals, RFPs, and customer engagements to enhance win rate for ITO. Ensure SITA ITO offering and capabilities are well represented in bid documentation and customer discussions.
Solution Oversight & Design: Oversee the design and development of outsourcing offering, ensuring alignment with customer requirements, operational feasibility, and SITA capabilities and standards. Ensure solutions can be efficiently implemented, managed and fully operationally supported.
Continuous Improvement & Performance: Monitor performance of contracted ITOs, including service improvement initiatives, and optimization of operational and commercial outcomes. Collaborate with internal stakeholders to ensure best practice and lessons-learned are deployed into existing contracts and future ITOs.
Qualifications
ABOUT YOUR SKILLS:
Proven track record managing large (>$10m) IT Outsourcing programs, including solution design, sales, contracting, delivery and operations
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
