Job Description:

SECURITY CLEARANCE: Must have or be able to obtain UK Security Clearance

LOCATION: 60/40 Hybrid at Newport, Gwent, South Wales

TRAVEL REQUIRED: Occasional travel within UK & Europe

WHAT&39;S IN IT FOR YOU

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

• Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000&43; E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime yoga / meditation 

• Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

Our world is changing. And so are we. From our commitment to zero-carbon flight (ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what&39;s your next change?

Join Our Visionary Team at Airbus Defence and Space! 

We are looking for a committed personality with quality awareness and responsibility for the position of a Service Delivery Manager for Identity and Access Management (M/F/D) for the UK who will be responsible for managing the overall service delivery of this Digital Product. 

Your responsibility will be the fulfilment of aligned Service Level Agreements (in time, quality and costs) while actively contributing to continuous improvements, problem management and obsolescence management.

In this context, you have to organize the cooperation with the commissioned IT service provider at the operational, tactical and strategic level.

You will be part of an international team located on the main Airbus Defence and Space locations in France, Germany, Spain and the United Kingdom and this vacant position is specifically targeting the UK perimeter.

In parallel you will work on projects as a member of the project team to drive major Airbus Defence and Space UK IT infrastructure projects involving many actors, technologies, etc.

You will be joining Multi functional project teams and learning a variety of standard and bespoke Airbus technologies. You will support the entry into service process of projects affecting IAM. This is a high visibility role. 

HOW YOU WILL CONTRIBUTE TO THE TEAM 

• Definition of Service Level Agreements and KPIs together with the various involved business domains in agreement with the Product Manager 

• Negotiation of contractual Service Level Agreements  with the various business domains, customers, external service providers, in alignment with the Head of Product Team/PSL and Contract Management

• Implementation and management of service provision and contribution to the overall product strategy via feedback from both: customers and delivery teams. 

• Management (drive, monitor and report) of the insourced and outsourced delivery teams in regards to the fulfilment of aligned Service Level Agreements (in conjunction with Contract Management) and cost optimization. 

• Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.

• Managing mitigations in case of non-fulfilment in agreement with the Product Manager.

You have to ensure the delivery and the quality of the Identity & Access Management activities of the UK perimeter according to current SLAs: Service Level Agreements. 

Furthermore, you have to support the IT Product Manager in maintaining the lifecycle of the Identity Management. 

Therefore you will work closely with Product Manager / Service Delivery Managers from other countries and with Project managers, external service providers, Airbus Security teams and other IT teams.

You will need to be a creative thinker able to propose and support new ways to increase the overall service quality. Other responsibilities will include the support of digitalization and innovation projects.

ABOUT YOU

• International mindset to be able to work well in a diverse and international team environment 

• Proven experience in operational activities in provider and service management

• Experience in IT infrastructure, IT service delivery and system administration

• Proven knowledge and experience in ITIL oriented management

HOW WE CAN SUPPORT YOU

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. 

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.