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This job is within the American Airlines Federal Credit Union. The Vice President of Information Security and IT Operations at the Credit Union is responsible for leading the organizations IT service management, application support, and enterprise information security functions. This includes ensuring a secure, efficient, and reliable IT environment, balancing strategic leadership and hands-on operational oversight. The role will oversee enterprise security, IT service management, and application support, ensuring alignment with business objectives and regulatory requirements.

Information Security Leadership

• Develop and execute a comprehensive enterprise information security strategy aligned with business objectives and regulatory requirements
• Lead all cybersecurity policies, frameworks, and incident response initiatives
• Establish and oversee security controls, compliance programs (NIST, ISO 27001, SOC 2, PCI-DSS), and audit processes
• Develop security strategy, including SIEM, endpoint protection, IAM, and cloud security solutions
• Act as the primary liaison for security-related audits, legal matters, and board reporting
• Lead security operations, vulnerability management, threat detection, and response efforts to proactively mitigate risks

IT Operations & Service Management

• Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user satisfaction
• Implement and optimize ITIL best practices for incident, problem, change, and asset management
• Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support
• Lead application support teams to ensure system reliability, maintenance, and continuous improvement
• Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness
• Drive digital transformation initiatives related to ITSM, automation, and operational enhancements
• Manage IT vendor relationships, contracts, and procurement for security and operational technology solutions

Leadership & Strategy

• Provide strong leadership to a team, fostering a culture of collaboration, accountability, and innovation
• Develop and manage budgets, ensuring cost-effective solutions without compromising security or performance
• Serve as an advisor to the SVP Technology on security and IT operational matters
• Maintain up-to-date knowledge of industry trends, emerging threats, and best practices to continuously evolve the organization’s IT capabilities
• Represent the IT operations and information security function in board meetings, executive discussions, and cross-functional committees
• Participate in strategic planning and business alignment initiatives
• Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in information technology, Cybersecurity, Business, or a related field
• 10+ years of leadership experience in IT Operations and Information Security with a proven track record of success
• Deep expertise in cybersecurity frameworks, regulatory compliance, and risk management
• Knowledge of IT service management (ITSM) and application support
• Hands-on experience with cybersecurity tools, IT operations platforms, and service desk management software
• Demonstrated experience in leading cross-functional teams and managing large-scale IT initiatives
  

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in a subject area relevant to the role
• Experience implementing and administrating an information security program
• Experience with financial services industry, credit union’s departments, products and systems
• Technical experience to include desktop (client side), telecommunications, data center storage, virtualization, routing/switching, server, and security technologies

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate excellent oral and written communication skills & presentation skills
• Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
• Ability to communicate complex security and IT concepts to executive leadership and non-technical stakeholders
• Ability to demonstrate a strong business acumen and decision making capabilities
• Skilled in leading, managing, developing and motivating a team
• Ability to be highly efficient, organized and motivated and have the ability to lead multiple assignments concurrently
• Ability to demonstrate abstract reasoning, critical thinking and problem resolution skills
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.