Job Description:

Activities: Anticipate and manage any risk of customer dissatisfaction through close cooperation with Programme and Quality functions, EVR and contracts organizations.

Obtains CSIP feedback from customer and secure lesson learnt process.

Supports customer to raise Quality Log Book items (QLB) and ensure an understandable/reasonable request.

Ensures QLBs are properly answered/documented for Customer presentation and acceptance.

Manage from station 41 up to TAC (Technical Aircraft Completion) the customer presentation programme and coordinates the planning and timing for the presentation to the customer.

Ensures a constructive customer relationship by fair and consistent treatment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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