• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Works in air freight facilities
• May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Responsible for opening/closing of the air freight facilities at which they are working
• Handles Station AMS and radio communications traffic as needed
• Checks Cargo information for each flight
• Answers Cargo facility telephones
• Resolve Customer situations by providing Positively Outrageous Service
• Writes and submits irregularity reports as required
• Checks cargo on hand to see that it is properly logged and accounted for
• Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Responsibilities include greeting and handling Customers in a polite and friendly manner
• Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
• Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
• Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
• Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
• Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground security and assuring operations follow security procedures
• May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee&39;s Leaders

• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to obtain and maintain GSC qualification
• Must comply with DOT drug and alcohol testing program
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Must successfully complete Operations/Freight Agent training program with a 90 or greater average and evaluation / probationary period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Able to work under pressure and handle many functions at once with many different offices and/or groups of people
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must possess good written and oral skills
• Must be able to effectively communicate verbally by telephone, face to face and public address systems
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to communicate information and instructions verbally or via radio equipment

• Required: High School Diploma or GED
• Preferred: College coursework or degree

• Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

• Must be able to obtain a SIDA badge and meet all local airport requirements
• Must possess a valid state motor vehicle operator&39;s license
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

• Must be able to lift and move items of 70 pounds and/or more
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must be able to carry heavy items up and down jetway stairs
• Must be able to distinguish each color displayed on every type of screening equipment
• Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment
• Must maintain the ability to wear prescribed uniforms

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Ability to read, speak and write English
• Foreign language skills are desirable, but not required

*Pay amount doesnt guarantee employment for any particular period.

**Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of $39.50

**401(k) Company match contributions are subject to the plans vesting schedule. Match contributions may vary based on the position.

****Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.