ServiceNow EcoSystem Core Platform

A ServiceNow Senior Developer is an IT professional with experience in extending and customizing the ServiceNow platform to meet the specific needs of an organization. They play a key role in streamlining business processes and workflows through the NowPlatform.

Job Description:

• Develop, configure, and customize the ServiceNow platform using its built-in tools and functionalities.
• Collaborate with business users and other stakeholders to understand business needs and translate them into technical solutions.
• Communicate technical concepts to non-technical audiences in a clear and concise manner. Conduct DEMOs and UAT sessions with users.
• Practise Agile development methodologies, attending meetings and delivering on project goals.
• Write clean, efficient, and maintainable code adhering to best development practices. Document code and functionalities to ensure maintainability and knowledge transfer. Conduct code reviews and perform quality control checks.
• Troubleshoot and fix technical problems that arise within the ServiceNow platform.
• Develop and execute automated test cases to ensure software quality.
• Configure and customize ServiceNow modules (ITSM,ITAM or any other) to meet specific business requirements.
• Develop custom workflows and scripts using ServiceNow APIs, integration hub , automation tools etc to extend platform functionality and automate specific tasks within ITAM/ITSM processes.

Configure business rules, UI actions, UI policies, data policies, client scripts, ACLs, notifications, reports, and dashboards. 

• Integrate ServiceNow with other enterprise systems sing APIs and integrations, MID server, web services, email, and other methods. 

• Stay up-to-date on ServiceNow eatures including best practises, emerging trends to drive innovation - Continuously learn about new features and updates to optimize the solution and existing implementation.
• Role is not only limited to any ServiceNow module but this will be applicable to the entire ServiceNow Eco-System.

• Implement best practices for data security, governance, and reporting.
• Conduct testing and ensure seamless deployment of ServiceNow solutions.

• Implement and Optimise Incident Module, Service Catalogue ,Change Module, Problem Management, App Engine Studio Applications, CMDB.
• Provide ongoing support to users for ITSM, ITOM, HAM,SAM functionalities or any other module/application of ServiceNow and perform and participate in BAU activities.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Required Skills:

• Experience in using ServiceNow platform, including configuration, customization, scripting, ServiceNow App Engine Studio, Workflows, APIs, update sets, Application Scoping and other development tools. 

• In-depth knowledge and experience with ITSM , ITAM, IT discovery tools best practices.
• Strong understanding of IT infrastructure and asset lifecycle management.
• Strong analytical and problem-solving abilities.
• Experience with ITIL frameworks , Relational Database.
• Ability to manage multiple projects and prioritize tasks. Ability to work independently and as a part of a team.

Qualifications  and Experience :

• Bachelors degree in Computer Science, Information Systems, Engineering, or related field. 
• ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. 
• Certifications in ServiceNow (ITSM, ITOM, SAM, HAM) and ITIL practices are desirable.
• At least 6 years of experience in ServiceNow development.
• Experience with developing and customizing ServiceNow different modules within ITSM/ITAM or any other for building a scoped functionality.
• Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Configuration Management DB, Service Catalogue, ITAM and ITSM.
• Experience with ServiceNow scripting languages such as JavaScript, Jelly, Angular JS,HTML, CSS.
• Experience with ServiceNow integration tools such as REST APIs and SOAP, MID Server, webservices and other methods. 
• Experience with ServiceNow Agile development methodologies.
• Experience with ServiceNow cloud computing platform.
• Preferred Airline Industry Experience.

By leveraging expertise in ServiceNow Core Platform and ecosystem ServiceNow Senior Developer will play a vital role in optimizing IT Service Management , IT operations and contribute towards cost optimization and enhance user experience.