Tasks
What youll do:
- Sell and promote actively and efficiently Swiss WorldCargo’s products and capacities at the highest yield possible
- Ensure optimal service based on Swiss WorldCargo’s Vision and Quality Standards
- Optimize flights/trucks scheduled ex Italy
- Tightly collaborate with Executive Sales team
- Organize optimal workflow
- Manage sales activities including proactive calls, customer relations, allotment, sales quotations
- Manage bookings, quotations and ad-hocs considering bi-weekly revenue levels/capacity forecast. Be high yield oriented
- Sell proactively available capacities
- Manage allotments and inform sales executive about low-trends and underperformance
- Cooperate closely with local organizations and Head Quarters in Zurich
- Be updated with My SWISS WorldCargo news, elaborate spanet trends, and follow local SOP and guidelines
- Be responsible of assigned lanes and Customers
Requirements
The ideal Inside Sales Agent should meet the following requirements:
- High School diploma or equivalent
- Basic IT skills (Word, Excel, internet, e-mail)
- Additional training or professional development in Customer Service is a plus
- Experience in the cargo business is an asset
- Native Italian speaker
- Proficient in English (written and spoken)
- German is an asset
- Open-minded with a positive attitude
- Flexible and able to perform well under pressure
- Strong sense of responsibility and task ownership
- Team-oriented with awareness of cultural diversity
- Discreet (VAL business) and focused on achieving set goals and priorities
- Willingness to take risks and initiatives
- Willingness to visit customers jointly with Executive Sales and collaborate closely with them
- Willingness to travel domestic/international for trainings and events when required
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.
Company
About Swiss International Air Lines AG
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.com
